1. Introduction and Commitment

At MYTA Wood LLC, we understand that the anticipation of receiving your new furniture is a significant part of the customer experience. Our commitment to excellence does not end at the checkout page; it extends through our entire logistics chain to the moment your order arrives at your doorstep. This Shipping Policy is designed to provide you with absolute clarity and transparency regarding our shipping procedures, timelines, and costs. We have partnered with a select network of reliable and reputable carriers, including FedEx, UPS, and specialized freight carriers for larger items, to ensure that your purchase is handled with the care and professionalism it deserves. Our fulfillment team are experts in packaging, employing industry-best materials and techniques to safeguard your furniture during its journey from our warehouse to your home. By outlining every facet of our shipping process in meticulous detail, we aim to manage your expectations effectively and provide you with the confidence that your investment is in safe hands from the moment you click “Place Order” until you unbox your beautiful new piece.

2. Processing Time: Behind the Scenes

Before your order can ship, it must undergo a crucial preparation phase within our warehouse. This is known as the processing time.

Standard Processing: The vast majority of orders are processed, packed, and leave our warehouse within 3 to 5 business days after the order is placed and payment is confirmed. Business days are Monday through Friday, excluding federal holidays.

What Happens During Processing?

  • Order Verification: Our team confirms your order details and payment.

  • Inventory Pick: Your specific items are carefully selected from our inventory.

  • Quality Control Check: Each item undergoes a final visual inspection to ensure it meets our quality standards.

  • Expert Packaging: Your furniture is meticulously packaged using heavy-duty, double-wall corrugated cardboard, custom-cut high-density foam corner protectors, and reinforced edges to withstand the rigors of transit.

Factors That Can Affect Processing Time:

  • Order Volume: During peak seasons (e.g., holidays, major sales events), processing times may extend by 1-2 business days.

  • Custom or Made-to-Order Items: Any product that is customized will have a longer processing time, which will be clearly communicated to you at the time of purchase.

  • Inventory Availability: In the rare event an item is out of stock, we will notify you immediately via email with an updated production or restocking timeline and offer you the option to wait, exchange, or cancel the item.

3. Shipping Destinations & International Orders

Domestic Shipping:
We are proud to offer shipping to all 48 contiguous states within the United States. We also ship to Alaska and Hawaii, though additional shipping charges and longer transit times will apply. Unfortunately, we are currently unable to ship to U.S. Territories (Puerto Rico, Guam, etc.) or to P.O. Boxes due to carrier restrictions for large items.

International Shipping:
MYTA Wood LLC serves a global clientele. We currently ship to over 50 countries, including Canada, the United Kingdom, Australia, member nations of the European Union, and several countries in Asia and the Middle East.

For International Customers:

  • Customs, Duties, and Taxes: All international shipments are subject to the import duties, taxes, and fees of the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost calculated at checkout. We cannot predict what these charges will be, as they vary by country and value of the goods. Your local customs office can provide more information.

  • International Processing: International orders may require 1-2 additional business days for processing to handle customs documentation.

  • Restrictions: The customer is responsible for ensuring that the products they order comply with all import laws and regulations of the destination country. We are not liable for any items prohibited by your local customs authorities.

4. Shipping Methods, Costs, and Transit Times

We offer a range of shipping options to balance cost with delivery speed. The exact methods available to you will be calculated and displayed at checkout based on your delivery address and the size/weight of your order.

A. Standard Shipping (Continental US)

  • Cost: Calculated at checkout. We often offer promotions for free standard shipping on orders over a specified amount.

  • Transit Time: 5-10 business days after the order leaves our warehouse.

  • Carrier: Typically FedEx Ground or UPS Ground.

  • Service Level: Delivery to your front door or a designated safe location at your residence. A signature may be required.

B. Expedited Shipping (Continental US)

  • Cost: Varies significantly based on order size and destination. Calculated at checkout.

  • Transit Time: 2-5 business days after the order leaves our warehouse.

  • Carrier: FedEx 2Day, UPS 2nd Day Air, or similar services.

  • Best For: Customers who need their order faster than the standard timeline.

C. Threshold Shipping (For Large/Bulky Items)

  • Description: Items like large dining tables, bedroom sets, or sectional sofas are classified as “Bulky Items” and are shipped via a threshold carrier (e.g., FedEx Freight, UPS Freight, or a regional LTL carrier).

  • Service Level: This is a “curbside” or “threshold” delivery service. The driver will deliver the packaged item to the first dry, accessible area at your residence, typically a garage, driveway, or just inside the front door if easily accessible. This service does not include in-home placement, room-of-choice delivery, unpacking, assembly, or removal of packaging materials.

  • Requirements: For threshold delivery, we strongly recommend you have at least one able-bodied person present to assist the driver and to help move the item to its final location inside your home. The driver is not obligated to move the item beyond the threshold.

5. The Delivery Day: What to Expect

To ensure a smooth delivery experience, please follow these guidelines:

Before Delivery:

  • Track Your Order: Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to the carrier’s website. Monitor this for live updates and an estimated delivery date.

  • Prepare Your Space: Clear a path from the entrance of your home to the room where the furniture will be placed. Measure doorways, hallways, and stairwells to ensure the packaged item can fit through.

On the Day of Delivery:

  • Be Available: While a signature is not always required, we highly recommend that someone is present at the delivery address to accept the package. This allows for immediate inspection of the packages for visible external damage.

  • Inspect the Packages: Upon delivery, carefully examine the exterior of all boxes for signs of crushing, punctures, or water damage. If you notice any visible damage, note it on the carrier’s delivery receipt (the digital device or paper slip) before the driver leaves. Write “EXTERNAL DAMAGE OBSERVED” and take a photo of the noted receipt if possible. This is a critical step for filing any future claims.

After Delivery:

  • Unpack with Care: Use a box cutter or utility knife carefully to open the packages. Retain all packaging materials until you have fully inspected and assembled the furniture. Do not use a knife blade extended more than an inch to avoid scoring the product inside.

  • Inspect All Components: Lay out all parts and hardware in a clear, spacious area. Check for any concealed damage that may have occurred during transit. Compare the parts received with the inventory list in the assembly instructions.

6. Special Circumstances and Potential Delays

While we strive for punctuality, certain factors outside our control can occasionally cause delays.

  • Weather and Natural Disasters: Inclement weather, hurricanes, floods, or other acts of nature can disrupt carrier networks and cause delivery delays.

  • Carrier Delays: High package volume (especially during peak seasons), logistical backlogs, or mechanical issues can impact transit times.

  • Customs Clearance (International): International shipments can be held at customs for inspection, which can add several days or even weeks to the delivery timeline. We have no control over this process.

  • Incorrect or Incomplete Address: Delays occur if the shipping address provided is incorrect, incomplete, or considered undeliverable by the carrier. Please double-check your address at checkout.

Our Communication Policy for Delays: If we are notified by our carriers of a significant, widespread delay affecting your order, we will proactively communicate with you via email to provide an update and a revised estimated delivery date.

7. Unable to Deliver & Failed Deliveries

If a delivery attempt is made and no one is available to accept the package (if required), the carrier will typically leave a door tag with instructions on how to reschedule or pick up the package from a local depot.

  • Storage Fees: Packages held at a carrier facility are subject to storage fees after a certain number of days (usually 5-7). These fees are the responsibility of the customer.

  • Address Corrections: If a package is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment. The customer will be responsible for the cost of reshipment.

  • Refused Delivery: If you refuse a delivery, the package will be returned to us. Upon receipt of the returned item, we will process a refund for the cost of the product, minus the original outbound shipping cost and a 15% restocking fee.

8. Damaged or Lost Shipments

Lost Shipments: If your tracking information shows that your package was delivered, but you cannot locate it, please first check with neighbors and your local post office (as packages are sometimes misdelivered). If the package is still missing after 48 hours, contact us immediately, and we will initiate a trace investigation with the carrier.

Damaged Shipments: Our packaging is designed to protect your furniture, but damage can still occur.

  1. Follow the “On the Day of Delivery” inspection steps above.

  2. Contact Us Immediately: Email us at mytawoodllc@gmail.com within 48 hours of delivery. Provide your order number, a description of the damage, and clear, well-lit photographs of the damaged product and the packaging.

  3. Our Resolution: We will file a claim with the carrier and, in most cases, send out replacement parts or a full replacement product to you as quickly as possible. Our priority is to resolve the issue for you with minimal hassle.

9. Order Tracking and Customer Responsibility

  • Tracking Your Order: You can track your order 24/7 using the link provided in your shipping confirmation email. You can also log into your account on mytawood.shop to view your order status and tracking information.

  • Customer Responsibility: It is the customer’s responsibility to:

    • Provide a complete and accurate shipping address.

    • Be available to accept the delivery or make alternative arrangements.

    • Inspect the packages upon delivery and note any external damage.

    • Ensure the product will fit through doorways and into the intended room.

    • Safely move the packaged product from the delivery point to its final location in the home.

10. Conclusion

We have invested immense effort into building a shipping process that is reliable, transparent, and secure. We thank you for your trust in MYTA Wood LLC and for allowing us to deliver a piece of our craftsmanship to your home. We are confident that our careful handling and clear communication will make your delivery experience a positive one. If you have any further questions after reading this policy, please do not hesitate to contact our dedicated customer service team.